Got the news today that TTEC launched their mobile app. Good job and it does provide a number of key functionality. However, the first thing that enters my mind is that the UI looks like it is from the dark ages ( pun intended ). I went looking for the apps from other power companies in big countries to compare to and found that (for the ones I looked at) the UI was similarly old fashion. I decided to do some mockups to show what I think a modern mobile app could look like. Took me less than 2 hours to get this done using proto.io. Let me know what tool you would recommend for mockups and what you think about their UI and my mockups below. Link to app is here.
Home screen (my mockup)
Report a problem screen (my mockup)