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Q and A | Global Services Promotion Programme

What is the Global Services Promotion Programme?

On January 27, 2014 the Republic of Trinidad and Tobago, through the Ministry of Planning and Development (MPD) and the Inter-American Development Bank (IDB) entered into a contract for the Global Services Offshoring Promotion Programme (TT-L1038).

The Programme is expected to increase exports and employment in the Information Technology enabled Services (ITeS) sector in Trinidad and Tobago, through sector-specific training and support services, investment promotion and branding and capacity building to improve the business climate and regulatory framework.

A critical element of this programme is the establishment of the Global Services Internationalization (GSI) Hub which will entail the retrofitting and outfitting of a building’s interior and exterior to include a publicly accessible co-working space comprising collaborative physical and technological Infrastructure for students, professionals and local service providers designed to foster networking, collaboration and research and development, rental spaces for exporting ITeS Sector companies, a family room, flexible training and conference facilities and sector-specific shared facilities and services.

Whose idea was it to start this in Trinidad?

The Programme was jointly developed by the Inter-American Development Bank, the Government of the Republic of Trinidad & Tobago (specifically the Ministry of Planning & Development) with significant input private sector stakeholders such as the Trinidad & Tobago Coalition of Services Industries.

What are some of the tools and skills this programme will cover?

The Programme seeks to develop skills and competencies required by entrepreneurs and firms operating in the ITeS Sector. Based on our consultations with stakeholders in the sector, including those in TT AND those who have and/or are seeking to invest in TT, we are seeking to develop – by both increasing the quantity and quality – skills and competencies in the following categories:

ICT technical (and certifiable) : application development, digital media, animation, e-sports, cloud & infrastructure, artificial intelligence, virtual reality, IoT, machine learning, data science etc.

Managerial (and certifiable) : internationalization, marketing, project & risk management, business analysis, customer service etc.

Life skills (not necessarily certifiable): leadership, creativity, teamwork, team building, stress management, etc.

Is there a website?

We are currently in the process of developing our public materials including our various online presences. However, we are not waiting for this process to be completed to get moving. At this time, you can find relevant information about the Programme on the Ministry of Planning & Development website, the Ministry of Planning & Development Facebook page, and the Programme’s YouTube Channel – where you can also sneak a peek at what we’ve been up to so far. We have recorded live streams of a series of activities conducted in late November 2016 where one of our international partners, Google, has already visited TT and enagaged in workshops and hands-on activities with a selection of UWI, UTT and COSTAATT students as well as a sample of just over 30 firms and entrepreneurs in the local ITeS Sector through its “Launchpad” initiative.

How can someone sign up for this programme?

The Programme is about to issue a Call for Proposals where firms, entrepreneurs and training providers will be able to join with us to collaborate and participate in this Skills for Global Services initiative – a competitive process that is being designed encourage employer-led skills development partnerships within the ITeS Sector. To register to obtain further information, please visit

How are you going to measure the success of this programme?

Our success indicators are based on outputs and outcomes primarily focused on increased number of entrepreneurs & firms exporting ITeS (including new firms who have broken into new international markets), and the related quantifiable increase in the value of these exports and the contribution to the National GDP. Underlying these larger macro indicators we are measuring, among other items, the increased number of persons gainfully employed in the sector, the number of firms who we have successfully tenanted in the aforementioned GSI Hub and the number of successful graduates from the Programme’s Finishing School.

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